Online Shopping
HARTLEYS is committed to providing quality products to our customers.
All items are quality controlled and checked for any faults before they
are dispatched to customers
If for any reason you are dissatisfied with any non-sale product that you have
purchased at full price, you may return the item to us in its original
condition with all labels and swing tags still attached within 10 days
of receipt and we will replace it or refund the purchase price using the
method in which you originally paid.
If you receive a faulty or incorrect garment please contact us by
emailing webstore@hartleys.net.nz or call us on 0800 427 853 (+64 9 481
1452). Please include your details and the style number of the item and
we will arrange free return delivery and an exchange or refund. Should a
fault appear after a garment has been worn, it would be appreciated if
you could launder it prior to returning it to us.
Sale & Clearance Return Policy for Products Purchased Online
Sale or Clearance items are NOT refundable.
If the Garment is Faulty - We will meet all our obligations under the Consumers Guarantee Act.
Sale or Clearance Items may be Exchanged, or Returned for a In Store Credit. *
Customers are responsible for returning sale items at their cost.
* Please note - In store Credits Cannot Be Used Online
What happens if there is a discount offered the following day after I have purchased Instore or Online?
Sorry but we don't offer discounts retrospectively..The discount applies to that day
How to Return Online Purchases
You can return any items by post or courier within 10 days of
receipt of order. The items must be in original condition with all
labels and swing tags still attached. HARTLEYS has the right to refuse
returns if the product is not in its original condition or is returned
outside the 10 day period. Please clearly write the address below on the
outside of the package along with your name and postal address.
PLEASE
NOTE: ONLINE PURCHASES CANNOT BE RETURNED TO OUR STORES FOR A
CREDIT/EXCHANGE OR REFUND. THEY MUST BE POSTED OR COURIERED BACK TO THE
ADDRESS BELOW.
Please send goods back to us via a traceable method to:
Postal
WEB STORE
Harpers Fashions Ltd
PO Box 34-372
Birkenhead
Auckland
0746
Ph: +64 9 481 1452
Courier
WEB STORE
Harpers Fashions Ltd
80 Hinemoa St
Birkenhead
Auckland
0626
Ph: +64 9 481 1452
Postage charges on returns are not refundable, however, if you are
returning an item for exchange (i.e. the same style is being changed for
a different size or colour), you are not required to pay for standard
delivery on the outgoing parcel.
Return shipping costs are to be covered by the customer. Please note
Hartleys does not take responsibility for any items lost in the process
of returning them to us and hence why we recommend a traceable method.
Important information
Returned items are insured by Hartleys against damage or loss with proof of correct postage.
We encourage our shoppers to use a traceable shipping method. Hartleys
takes no responsibility for items lost in transit while being returned
without proof of purchase.
If the correct returns procedure above is not followed this may result
in delays processing your return. If followed correctly, items will be
processed within 10 working days.
If you have any concerns or questions regarding any of these
instructions please do not hesitate to email us at
webstore@hartleys.net.nz
In Store Purchases
HARTLEYS does not offer refunds on In Store purchases.
Sale or Clearance items cannot be returned.
If the Garment is
Faulty - We will endavour to do our best to repair or replace the garment
before providing a credit/refund
A Receipt is required as proof of purchase on all return transactions